Needless to say, no company or institution can go without a professional front desk: it promotes the company’s image and efficiency.
Nevertheless, it is obvious that pressure placed on prices these past years has been a detriment to quality.
In this context, Live Restaurant has taken a concerted position referring partly to a strong framework and provision of mostly experienced candidates who are looking for steady work.
The receptionist’s profession, contrary to popular belief, is neither trivial nor accessible to anyone without prior training.
The required qualifications (standard vocabulary, languages, office work…) and the necessary regularity (daily punctuality and consistency in performance) must be complemented by behavioral skills such as maturity, initiative and a sense of confidentiality.
Also we are very selective in the matter of recruitment and attentive to the realisation of training, should the need be, as we consider that it is our hosts and hostesses that shape our reputation on a daily basis.
Theoretically the profession seems simple: Welcoming, greeting and directing calls or visitors; event hosting… But putting it all together is often a delicate matter: adapted profiles, sense of initiative combined with an obligation of absolute discretion, friendliness but firmness, rigorous yet empathetic..
The key factor to success, apart from the framework process, is the human dimension of our team of hosts and hostesses.